Important indications for claiming the 30 days money back guarantee

• Our customer service needs to be consulted prior the return of the product. Therefore the customer needs to announce his request by e-mail in advance. Unannounced returns within the 30 days money back guarantee will not be accepted and will be sent back to the customer. Additional arising charges are to be carried by the customer
• If no solution can be found after the consultation or with another product, the full purchase price excluding shipping costs will be reimbursed
• Potential returns have to be sent to the correct warehouse:

For returns from any country except Switzerland following address is appropriate:

 

Functional Cosmetics Company AG

Ruecksendungen Deutschland

Moerikestr.10

79664 Wehr

Deutschland

For returns from Switzerland following address is appropriate: