FAQ
Order & Shipping
How can I order?
You can order in our shop 24/7. To put a product in the cart, please click on the button „Add to cart" in the product overview. You can adjust your selection in the shopping cart. After going through the 4 steps you can finish your purchase by clicking on „Submit order" in the last step. Should you have problems with your online order, please contact our customer service
My discount does not work
After entering the promo code in the shopping cart, you must first click on "✔ - Redeem voucher" and then to "Go to checkout".
Which countries do you deliver to?
Yes. We deliver SweatStop® worldwide. If you live in the USA or Canada please visit www.sweat-stop.ca
What is the MOQ?
No. You can buy any product, even if you just buy one.
What must I do to change or cancel my order?
If you want to cancel or change an order, please send an e-mail.
What are the disadvantages when I order here?
Attention when visiting this online shop! The suggested well-being can actually occur. You run the risk of wanting to reorder again. Hide your credit card in the safe.
Which payment methods do you accept?
Find an overview of all payment options offered and additional payment information here.
Why should I have a customer account?
With your registration you have several advantages like for instance an insight into your order record. In addition to, you can adjust your personal data anytime and do not need to enter it anew when ordering again.
Where can I see the status of my parcel?
Depending on the delivery method chosen you can check the current status of your order in your order confirmation. Please note: Items are registered 1-2 days by DHL and can only be tracked after shipment confirmation.
What do I do when no order confirmation received?
Yes. Often e-mail addresses are mistyped in the order form. We kindly ask you to verify your data before sending your order. Other common reasons for not receiving an e-mail confirmation are overloaded e-mail accounts or spam filters. If your order (and payment) went through, it will be shipped even the e-mail address is erroneous.
What are the delivery costs?
You can find out about shipping costs and delivery time here.
Do you send to "Packstation"?
Yes, we also deliver to Packstations ONLY IN GERMANY. Please enter the following in the address fields:
- Street and house number: Packstation 123
- Address supplement 1: Your postal code
- City: Location of the Packstation
- ZIP code: Zip code of the Packstation
- Country: Germany
How can I change or cancel my existing order?
Please contact our customer service
Is the product available in the pharmacy?
- Call up the desired article here in the shop.
- If available, you will find the button "Collect from my pharmacy" below the button "Add to cart".
- Click on it and follow the instructions in the form to order the product to the pharmacy of your choice.
Tip: On the product page you will also find the pharmaceutical central number (PZN) / pharma code of the product under the tab "Properties". With this number you can get the product in any pharmacy.
How long does shipping take? How much are shipping costs?
Here you can find the shipping costs and shipping times.
General Questions
Is it unhealthy to interfere with the sweating process?
Sweating is a totally normal and essential process. Sweat is produced by the body to cool down and regulate its temperature. Perspiration is controlled by the autonomic nervous system. In some cases, this system has a dysfunction and produces more sweat than necessary. For areas affected by this hyperfunction, an application of antiperspirants is recommended. Aluminium compounds seal the sweat glands locally and can thus be used against sweating. Antiperspirants only affect the surface and do not get into the blood circulation of the body. One part of the sweat exudes through the liver, while the other part channels its way to the surface of the skin through other sweat pathways, where it evaporates fast and without odour. Whenever antiperspirants are applied to specific skin areas - such as armpits - sweat can easily evade through other body areas. Armpits, for example, only represent 1% of an entire body’s sweat.
If I am not satisfied, will I get my money back?
Yes, please note that the money-back guarantee only covers certain products. We offer you a 30-day money-back guarantee, which allows you to revoke your contract declaration within 30 days - in addition to the statutory provisions of 14 days. The statutory right of withdrawal remains unaffected by this.
Are there alternative treatment methods?
Yes. However, if you are sweating excessively, we recommend that you first consider preventative measures. If these do not improve the situation sufficiently, you can consider using antiperspirants. If these do not bring about any noticeable improvement, further measures could be considered. You can find detailed information and the advantages and disadvantages of the individual options in our guide.
Where can antiperspirants be used?
Antiperspirants can generally be used on any area of the skin. Sweating can also be targeted at several areas at the same time. The excess sweat evaporates unnoticed on other areas of the skin and is partly excreted via the kidneys. However, antiperspirants cannot be used in the case of a generalized overactive sweat gland, i.e. heavy sweating all over the body.
To avoid compensatory sweating, antiperspirants should not be used on more than three areas of the skin at the same time. Various antiperspirants in different strengths are available to combat sweat and odor on different areas of the skin.
Products
How is SweatStop® IXAL used?
How is SweatStop® IXAL used against excessive sweating?
Correct application is essential for the success of SweatStop® IXAL Roll-on. Please follow the instructions for use carefully:
- Apply a thin layer to clean, dry skin:
- First 5 days: 3 times a day
- After 5 days or after the condition has improved: 2 times a day
- After 10 days or after further improvement: 1 time a day in the morning
The overactive sweat glands are normalized very quickly after application.
Notes
Sweat coming out immediately after application prevents the cream from being absorbed. The product must therefore always be applied to dry skin before sweating increases again. This must be taken into account especially in the case of very heavy sweating with running sweat. The frequency of use must be adjusted to this timing.
Odor formation: In rare cases, body odor only decreases after a few days of use. Do not use in combination with a preparation containing aluminum salts! Stop using this first and only start using SweatStop® IXAL (as described above) when sweating has started again.
Warning
Do not use on weeping or open wounds. Only use on intact skin.
What are the benefits of SweatStop® antiperspirants?
SweatStop® antiperspirants are characterized by the following properties:
-
SweatStop® antiperspirants inhibit the formation of sweat and odors
-
All SweatStop® antiperspirants have been dermatologically tested (dermatest-garantie.de); Rated "very well tolerated by the skin".
-
Thanks to our large range of antiperspirants, we offer the right product for every part of the body
-
By enriching them with moisturizing additives such as dexpanthenol and aloe vera and using a special process that optimizes the pH value, SweatStop® antiperspirants are reliable and nourishing at the same time
-
The large amount of content ensures an optimal price-performance ratio
When you shop in our store, you have the following advantages:
-
Secure shopping and data protection
-
We offer you a return guarantee. If you are not satisfied with our antiperspirant, you will get your money back.
-
Various payment options
-
Payment on account
-
Before buying an antiperspirant, you can find out more about alternatives on our homepage
-
Comprehensive and competent email customer service from our team
Why does SweatStop® stand out?
What is special with SweatStop®?
SweatStop® Advantages
- SweatStop® reliably prevents the formation of sweat and odor
- All SweatStop® products are dermatologically tested and labelled "very good to skin" by recognised German research institute Dermatest® (dermatest-guarantee.de).
- With our large range of products we can offer individual solutions for any customer and body parts
- Due to the enrichment with moisturizing ingredients like Panthenol and Aloe Vera and a special treatment optimizing the pH-value, SweatStop® products cultivate and act efficiently at the same time.
- Due to large content we offer the best price performance ratio, meaning you save money in comparison with standard products
Advantages when purchasing in our Online Shop
- Secure shopping and data protection
- We offer a money back guarantee. If our product does not satisfy you, we will refund the full purchase price.
- Different payment options
- Payment "on account" for German, Austrian and Swiss customers
- Before purchasing a product do not hesitate to check our homepage and read up about alternative and preventive measures against sweating
- Find information on possible causes of perspiration on our homepage in detail
- Our team provides extensive and professional customer service via e-mail
Can I keep on using my deodorant?
Yes. SweatStop® is free of odour after 20 seconds and therefore allows you to keep on applying your favorite fragrance. However, please be aware that SweatStop® antiperspirants do not have any effect when applied on humid skin. SweatStop® antiperspirants must be applied in the evening, before going to bed. In the morning, washing as usual is possible and a deodorant may be applied if desired.
How do I correctly apply my product?
Applying our product properly is the key to their intended effect. As everybody's skin is different, the application procedure varies according to personal skin type. You will receive detailed instructions upon delivery.
IMPORTANT: Antiperspirants are applied to dry skin in the evening before going to bed.
Which body part can I use SweatStop?
Generally, SweatStop® can be applied on any area of the skin. Here you can find possible areas of application. Generally perspiration can be ceased at different areas at the same time. The sweat evaporates unperceived on other areas of the skin and partially is also secreted via the kidney. A generalized hyperfuntion of the sweat glands, thus sweating at the entire body, cannot be counteracted.
Depending on the product there are different areas of application. To avoid compensatory sweating SweatStop® antiperspirants should not be applied to more than 3 areas of the skin at the same time. To stop the formation of sweating and odor at other areas of the skin diverse SweatStop® products in different intensities are available. Here you can find an overview. Just use the filters.
What shall I do by burning and itching?
For skin irritation, additionally use SweatStop® ReLotion. The application procedure is explained in the presentation of SweatStop® ReLotion on our website.
How do I apply SweatStop® IXAL correctly?
How to Apply SweatStop® IXAL Against Heavy Sweating
Correctly applying the product is the key to success. Please read the instructions carefully:
Apply a thin layer to the cleansed dry skin:
- First 5 days: 3 times a day
- After 5 days or after improvement of the condition: Twice a day
- After 10 days or after further improvement: Once a day in the morning
The sweat gland hyperfunction is normalized very rapidly after application.
Note
- Exuding sweat immediately after application prevents the cream from being absorbed. Therefore, the product must always be applied to dry skin before sweating increases again. This must be taken into account, especially with very heavy sweating with running sweat. The frequency of use has to be adapted to this chronological order.
- Odour: In rare cases, the body odour diminishes only after a few days of use Do not use in combination with a preparation containing aluminium salt! First, stop using the antiperspirant, and start using SweatStop® IXAL (as described above) when sweat has returned.
Do not use in secreting and open wounds. Use only on undamaged skin.
What are the advantages of SweatStop® IXAL?
The advantages of SweatStop® IXAL
- IXAL normalises sweating without blocking the pores
- WITHOUT any aluminium compounds
- With the worldwide patented active ingredient FAG®
- Against axillary hyperhidrosis
- No sweat stains on clothes
- Designed as RollOn for the axillary area
- Newly developed, unique product
- Vegan
What ingredients does SweatStop® IXAL contain?
Ingredients of SweatStop® IXAL
Aqua (Deionized Water), Ethylhexyl Stearate, Glycerin, Steareth-2, Steareth-21, Fatty Acids Group (F.A.G.®: Palmitic Acid, Stearic Acid, Oleic Acid, Linoleic Acid, N-(2-Hydroxyethyl) Hexadecanamide), Zinc Ricinoleate, Triethyl Citrate, PPG-25-Laureth-25, Benzyl Alcohol, Cyclomethicone, Glycosaminoglycans, Isoamyl Cocoate, Isoamyl Laurate, Linum Usitatissimum Seed Oil (Linseed Oil), Xanthan Gum, Olea Europaea Oil Unsaponifiables (Olea Europaea Oil (Olive Oil) Unsaponifiables), Farnesol, Theobroma Cacao Seed Butter (Cocoa Butter), Dimethiconol, Ethyl Linoleate, Parfum/ Profumo (Fragrance), Disodium EDTA, Prunus Amygdalus Dulcis Oil (Prunus Amygdalus Dulcis (Sweet Almond) Oil), Dehydroacetic Acid, Lecithin, BHT, Lysine, Benzoic Acid, Sorbic Acid, Caprylyl Glycol, Tocopherol, Ascorbyl Palmitate, Linalool, Butylphenyl Methylpropional, Citric Acid, Benzyl Salicylate, D-Limonene (Limonene), Alpha-Isomethyl Ionone (Alpha- Isomethylionone), Citronellol, Citral, Geraniol, Benzyl Benzoate, Isoeugenol, Anise Alcohol.
How long does it take to see results with using SweatStop®?
SweatStop® Basic Line antiperspirants contain an aluminum chloride solution which closes the pores and prevents sweating. Their reliable effect against odor and perspiration generally unfolds after 1-4 applications.
SweatStop® Instant is enriched with talc and prevents the formation of sweat instantly. It remains effective for approx. 60 min, depending on which degree hands or feet are exposed.
In order for them to be fully effective, it is essential to use SweatStop® products as described in the package insert.
What can I do by hands or feet sweating?
Try our antiperspirants. The iontophoresis treatment represents another alternative.
Can I safely use antiperspirants containing aluminium?
New studies on antiperspirants containing aluminium: unlikely to be impaired by aluminium
In 2014, the German Federal Institute for Risk Assessment (BfR) prepared a health risk assessment for antiperspirants containing aluminium. The data situation at that time was contradictory. The institute had therefore drawn attention to the need for research on the subject. Now there are two new human studies that require a reassessment of aluminium in antiperspirants. The result of the reassessment: The BfR states "According to current scientific knowledge, health impairments due to the regular use of antiperspirants containing aluminium are therefore unlikely. ... The contribution of aluminium-containing antiperspirants to the total exposure to aluminium is significantly lower than assumed before." Read the entire BfR statement 030/2020 of July 20, 2020 in German here.
Is the use of antiperspirants containing aluminium hazardous to health?
The BfR states: "Antiperspirants containing aluminium chlorohydrate can be used daily, according to current scientific knowledge, a health risk for consumers is unlikely. This is the result of the BfR risk assessment based on a new human study on aluminium intake by antiperspirants." Read the entire BfR comment in German here.
Is there a connection between antiperspirants containing aluminium and breast cancer?
The BfR states: "A causal connection between the intake of aluminium from antiperspirants and the development of breast cancer could not been scientifically proven so far. In studies on mice, no tumors were observed, even at high doses." Further questions and answers about aluminium in food and consumer products
Is there a connection between aluminium and Alzheimer's?
The BfR states: "Various studies attempted to prove a connection between aluminium intake and Alzheimer's disease, but could not find any clear evidence. Based on current knowledge, such a connection is unlikely." Further questions and answers about aluminium in food and consumer products
Aluminum absorption in the body - what should I put attention on?
Aluminum is found in many foods and consumer products. Aluminum can be found in food naturally (e.g. in potatoes) or as a component of food additives. Aluminum ions from food packaging or dishes can also be transferred to the food.
The BfR comments: "If aluminum foil, aluminum grill dishes or uncoated aluminum menu dishes and dishes are used improperly, a comparatively high aluminum intake can occur. This is avoidable for consumers. With regard to the increased solubility of aluminum under the influence of In particular, acid and salt should not come into contact with acidic or salty foods, ie aluminum foil should not be used to wrap acidic or salty foods, including sliced apples, tomatoes, rhubarb, salted herring, marinated meat or cheese. For barbecuing, reusable trays, for example made of stainless steel, are preferred. Whitening toothpastes can also contribute to the total amount of aluminum taken in. By reducing the use of these products or dispensing with them, the aluminum intake can be reduced. "
According to the current state of knowledge, aluminum contents in the body that are too high can have negative effects on the nervous system, the kidneys and the bones.
Further questions and answers about aluminium in food and consumer products
Can I combine antiperspirants with water iontophoresis?
No. Tap water iontophoresis (abbreviated LWI) is a long-tried and proven method for the reduction of hand, foot, face and armpit sweat. It is designed for use with pure water. The effect mechanism is not fully known, but it is assumed that it compares to the effects of the salt contained in aluminum-antiperspirants: The canals of the sweat glands leading to the outside of the skin are temporarily clogged by coagulation of proteins.
Aluminum salt-containing antiperspirants have been used for centuries to reduce the formation of perspiration. The solution narrows the sweat glands in upper skin layers. If an aluminum-salt-containing solution were added to the iontophoresis bath, the active ingredients which would otherwise be harmless on the upper skin layers would enter deeper layers of the skin and thereby also enter the blood circulation. This should be avoided by any means! The effect of combining both approaches are not known, since there is no empirical data on this.
We strongly advise against using the tap water iontophoresis combined with aluminum salt-containing additives.
Where do I find the ingredients?
You find a list of all ingredients below each antiperspirant.
Can I use iontophoresis during pregnancy and breastfeeding?
Iontophoresis during pregnancy and breastfeeding
As the available safety data for the use of iontophoresis in pregnancy is insufficient, we recommend the treatment to be suspended during pregnancy and during breastfeeding.
Are SweatStop® antiperspirants save during pregnancy?
SweatStop® was tested dermatologically. The result was labelled "very good on skin" by Dermatest®, an acknowledged German research institute. The active agent only takes effect superficially and does not affect the bloodstream. Therefore, the solution is harmless, also during pregnancy. As a precaution we recommend consulting your doctor who should confirm this.
Find some reliable sources which confirm the harmlessness of the substance here: Can I apply SweatStop® antiperspirants without concern?
The difference between antiperspirant and deodorant?
Deodorants prevent the formation of the odour causing bacteria and cover the smell. They only take effect for a very limited space of time, however, as they do not fight the actual problem - the formation of sweat - at its root.
Antiperspirants on the other hand narrow the perspiratory glands and thus prevent the secretion of sweat.
How much do SweatStop® products contain?
SweatStop® products with 50ml last for about 3-6 months, the 100ml products for about 4-8 months.
Can I continue to use my deodorant?
Yes. Antiperspirants are applied immediately before going to bed. In the morning, you can follow your usual washing routine and use a deodorant if necessary.