30-Day Money-Back-Guarantee
We are confident in the quality of our products. That's why we offer a 30-day money-back guarantee on a wide range of items if you're not completely satisfied. Look for the "Money-Back Guarantee Seal" in the product's image gallery.
How it works: This guarantee is a voluntary service provided by Functional Cosmetics Company AG and can be claimed within 30 days of receiving your goods. It applies exclusively to marked items purchased directly from our shop. Our branded items bought from other retailers are excluded from this offer. Please refer to our guidelines for the exact procedure.
Procedure
- Send us an email to contact@functional-cosmetics.com with your order number and the reason for the return or call us
- Your 30-day deadline will be met
- We will advise you on how to use the product, offer you the right product for your needs or inform you about the exact process of returning the product
- You are satisfied or you will receive the value of the goods back
Important information for claiming the 30-day money-back guarantee (outside the 14-day cancellation period)
- The return must be preceded by advice from our customer service. To do this, the customer must report their concern in writing or by telephone in advance. If no solution could be found after consulting or exchanging the product, the full purchase price will be refunded excluding shipping costs.
Return of products
- The costs of returns (outside the 14-day cancellation period) are to be borne by the customer.
- Returns must be sent to the correct shipping warehouse:
For returns from Germany and all other countries except Switzerland, the following address must be used:
Functional Cosmetics Company AG
Distribution Center
Schwarzwaldstr. 31
79539 Lörrach
Germany
For returns from Switzerland and Liechtenstein, please use the following address:
Functional Cosmetics Company AG
St. Jakob-Str. 84
4132 Muttenz
Switzerland
Unpaid and unannounced shipments
- Unpaid and unannounced returns within the 30-day money-back guarantee (and outside the 14-day cancellation period) will not be accepted and will be returned to the customer. Any additional fees incurred are to be borne by the customer.